https://ogma.newcastle.edu.au/vital/access/ /manager/Index en-au 5 Examining factors affecting mobile social media customer-to-customer interactions in real-time service encounters https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:27991 Mon 26 Jun 2017 09:36:18 AEST ]]> Exploring factors affecting mobile social media interactions within service environments: a theoretical framework https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:14817 Mon 02 Jul 2018 15:01:10 AEST ]]> Understanding e-WOM influence using social location based services: qualitative evidence from service encounters https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:14812 Mon 02 Jul 2018 15:01:10 AEST ]]>